Month: April 2014

Notice about BlueBonnetServer and the Heartbleed bug

I sent this message out to all server account contacts, but wish it to reach anyone who has any account on my server it might have missed:

This is a brief message regarding the Heartbleed bug that is all over the news today.

In brief, I became aware of the seriousness of the bug/exploit a few hours ago and took immediate action to open OpenSSL on the server to the latest bugfix release, followed by a server reboot to ensure no un-updated binaries were running.

At this time, there is no way to tell if a particular server has been compromised; or rather, if data from a particular server has been accessed. The best solution I have seen involves securing the server (which is now done), and resetting all passwords on the server, which is a huge undertaking, and not practical to do for all applications running on the server.

I therefore highly recommend that if there is an application running under your account, such as a forum or WordPress or other software installation, that you immediately recommend to all users that they change their account passwords immediately.

This affects easily a half million servers on the internet; I personally tend to believe that the vast majority of those probably have not been accessed; but the seriousness of this incident prompts a “better safe than sorry” response.

If you require further information or assistance, please do not hesitate to email helpdesk@panamacitypc.com and we will assist you as soon as possible.

Sincerely,
-Isaac Eiland-Hall
PanamaCityPC.com – BlueBonnetServer.com

OpenSSL “Heartbleed” vulnerability

This is a brief update; there will be a more complete update to follow later.

Basically, there is a huge vulnerability that has been found in one of the core components of many webservers: OpenSSL.

We at PanamaCityPC are aware of the issue, and in the middle of updating the server to eliminate the vulnerability. After that, we will have to take some other actions to secure ourselves further. Statistically speaking, we were probably not hit, since this issue was experienced by probably a majority of the servers across the entire internet; however, there is always a possibility we were breached.

We will update you further as details become known and we have a chance. Our first priority is to fix the issue.

The next big thing: Connectivity

Everyone knows that to succeed in the modern world, you need to connect to your customers and prospective customers. And more and more, that means having social media accounts for your business: Facebook, Google+, Twitter, LinkedIn, and more.

The major problem is that it is a pain to keep all of them up-to-date. And it’s not like you can even just post something to all of your social networks and be done — take Facebook, where you not only might have a personal profile, but a business page and a business group. That’s three places right there!

Fortunately, things continue to evolve, and more and more social media sites are interconnecting.

So, social connectivity. What does it mean for you?

The simple answer: Post in one place and it appears on all of your social channels.

For example, I’m writing this post at news.panamacitypc.com, but it will appear on the following social channels automatically:

There are a number of additional channels I could post to, but those are the ones I’ve targeted for PanamaCityPC ((In other news, I’ve now repeated “PanamaCityPC” enough times that I’m sure you’re suffering from semantic satiation. hehe)).

If you’d like our help making your life easier, contact us today for more information:

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Soluto monitoring service

One of the ways PanamaCityPC is able to help you is with our Soluto monitoring service. The primary target right now is Windows PCs. Here’s a summary of how it helps:


  • Provides us with a list of everything that starts when your computer does and allows us to remove the things that don’t need to run, and delay others that don’t need to run immediately. This makes your computer start faster, meaning you wait less.

  • Trigger a hard drive defragmentation when needed. This makes everything run faster.

  • Make sure Windows Updates install. Sometimes they don’t, but we can trigger them to install, keeping you safer.

  • Detect certain browser hijacking and alert you to run a virus scan (or we can help with that remotely if you give us access).

  • Install and keep up-to-date any program you see on Ninite — which is an awesome site that allows you to install (and keep up to date) any of the programs you find there. And their installer automatically disables any spam or spyware or adware that is found in the normal program installers. Very handy site.

  • Allow easy access to tech support requests. From pretty much anywhere, if you have a problem you can press F8 and it’ll pop up a window with a screenshot of whatever you have, and you can add a note and send it to open a ticket with PanamaCityPC

All in all, it’s a very handy service. And it doesn’t send us any of your personal details, merely system information so we can diagnose and solve the items listed above.

Our normal retail price for this service is $99 per year, per computer,  but if you sign up right now, we’ll give you a permanent rate of just $49 per year or $5 per month. You can add unlimited additional computers to monitor for just $19 per year or $2.50 per month.

If you’d like to sign up for the service, please fill out the contact form below:

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